This module covers these required training topics:
purpose of the Accessibility for Ontarians with Disabilities Act, 2005
overview of the requirements of the Customer Service Standard
how to interact with people with various types of disabilities
how to interact with people with disabilities who use an assistive device or require the assistance of a service animal or support person
what to do if a person with a disability is having difficulty accessing your organization’s goods, services or facilities
These required training topics are unique to each organization and are not covered in this module, but you need to know about:
your organization’s policies on providing accessible customer service
how to use any equipment or devices available in your organization that can help to provide goods, services or facilities to people with disabilities
